FAQ's

Have you got questions? Well we have answers!

Check out our most frequently asked questions below-

General FAQs

Jellycat plush toys are high-quality, ultra-soft stuffed animals known for their adorable designs and unique personalities. They have been beloved by children and collectors worldwide since 1999.

Jellycats are known for their incredibly soft texture, whimsical designs, and high-quality craftsmanship. Many people collect them, while others love them as comforting companions.

Most Jellycats are tested and comply with international safety standards. However, some designs contain small parts or long fur, so always check the product descriptions for specific age recommendations.

Product Information FAQs

Jellycats are made from a variety of soft plush fabrics, including polyester fibers and beads for added weight. All materials used are safe and non-toxic.

Yes! Jellycats meet or exceed safety testing standards, including CE (Europe), ASTM (USA), and other international regulations. Every product is rigorously tested to British, American, European and Australian safety standards; they bear both the CE mark and UKCA mark as an indicator of passing these tests.

Most Jellycats are best cleaned with a damp cloth and mild soap. Some smaller Jellycats may be machine washable on a gentle cycle. Always check the care tag for specific instructions.

Category FAQs

It is the name of a range of adorable plush toys that turn everyday objects into cuddly companions. From smiling avocados to giggling flower pots, and even playful representations of the sun, clouds, and sporting equipment, each Amuseable exudes charm. They each have cute little faces and cordy feet.

Bashful Jellycats are one of the most popular and iconic ranges in the Jellycat collection. They are known for their incredibly soft, velvety fur and floppy limbs, making them perfect for cuddles. The Bashful range originally started with the Bashful Bunny, which remains a bestseller, but now includes a variety of animals such as puppies, kittens, lions, monkeys, and more.

Smudge Bunnies are a part of the Smudge range of Jellycats that are extra fluffy with longer, luxurious fur, Smudge Jellycats are known for their super-soft feel. They feel extra sumptuous and are perfect for those who love ultra-soft cuddly toys.

There are so many different kinds of Jellies in the range including Bashful, Smudge and Amuseable. Some others are Fuddlewuddle – These plushies have an extra scruffy and textured fur, giving them a unique, ruffled look. Bartholomew Bear – One of Jellycat’s most famous bears, known for his ultra-soft fur and lovable expression. Odell & Friends (Sea Life) – A range of adorable ocean-themed creatures like Odell Octopus, Storm Octopus, and more, featuring wavy tentacles and charming faces. All Sizes – Many Jellycat designs come in different sizes, from pocket-sized "Little" versions to oversized "Huge" plushies for extra cuddles and even "Gigantic" for the extreme Jellycat lovers.

Stock & Availability FAQs

We try our best to restock popular Jellycats, but some designs are limited edition or retired. Follow us on social media or sign up for restock alerts on our website! There is an international supply shortage that is currently impacting our stock levels.

Jellycat releases new collections twice a year—typically in January and July. Keep an eye out for fresh designs! Also seasonal releases such as Valentines day, Easter, Halloween and Christmas have become staples.

At this time, we do not offer preorders, but you can sign up for notifications when a specific Jellycat is released or arrives back in stock.

Authenticity & Sourcing FAQs

Authentic Jellycats come with a sewn-in label and official Jellycat tag. Be cautious of imitations and always purchase from trusted retailers like Cherrie Baby Boutique.

We source our Jellycats directly from authorized Jellycat distributors to guarantee authenticity and quality.

Occasionally, we may have rare or retired designs in stock. Check our website we have specific collections for last chance and retired Jellycats.

Orders & Shipping FAQs

Shipping times vary based on location. Standard shipping typically takes 3-7 business days, while express options may be available for faster delivery.

Yes! We offer international shipping. Rates and delivery times vary by destination—please check our shipping policy for details.

Jellycats with all original tags and in new condition can be returned within 14 days of purchase for a refund or exchange. Please note Jellycats that have been personalised are not eligible for return/refund. See our full return policy for details.

Collectors & Gifts FAQs

Absolutely! Many people collect Jellycats due to their unique designs and limited editions. Some rare Jellycats even increase in value over time.

Yes! We provide optional gift-wrapping at checkout—perfect for special occasions.

Customer favorites often include Bashful Bunnies, Amuseables, and the Dragons. But by far our most popular Jellycats are our personalised Jellycats.

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