Shipping Information
Australian Orders
All orders within Australia over $175 qualify for FREE postage, excluding those orders containing bulky items or during major sales and there is an option to upgrade to Express Shipping (2-5 business days) for $15.00.
Orders below $175 will ship for $9.95 regular shipping or $15.00 Express shipping (2-5 business days). Orders containing bulky items will be charged $20 for shipping, within Australia. We do not ship bulky items internationally.
We attempt to dispatch orders received before 2pm Qld time on the same day or on Monday if they are received over a weekend.
PLEASE NOTE: During sales and busy periods the delivery timeframe may be longer.
We use multiple shipping carriers, including StarTrack and Australia Post. Please allow 3-10 business days for delivery. Delivery timeframes vary according to delivery service and customer location.
Please note that if your order contains bulky or oversized items, we may have to contact you with regards to delivery methods.
Once your order has been shipped, you will receive a notification via email with tracking details.
International Orders
Orders will be dispatched using International Standard - flat rate for up to 2kg.
New Zealand - $16.95 (additional shipping charges will apply for orders over 2kg)
Rest of the World - $39.95 (additional shipping charges will apply for orders over 2kg)
Shipping to the USA
Unfortunately, we are currently pausing our international shipping to the United States due to the introduction of new tariffs for our customers. We sincerely apologise for any inconvenience this may cause and appreciate your understanding.
Once your order has been shipped you will receive a notification via email with tracking details. Please be aware we cannot guarantee international delivery time lines. We will contact you if your order is over 2KG as there will be additional charges.
Please note that with all international orders, you may be subject to local tax/customs charges depending your country and the value of your order. Please check with your local customs departments prior to ordering as we cannot be held responsible for any charges that may occur.
Returns to Sender Policy -
Australian Orders -
If an order is returned to us by the postal or courier service due to reasons such as an incorrect or incomplete delivery address provided by the customer, failure to collect the package from the post office or delivery point, or refusal of delivery, we reserve the right to deduct $24.95 from your refund to cover the return to sender fee that we have been charged, along with handling, restocking, and administrative costs.
If you would like your order to be resent there will be an additional fee of $9.95 for reshipping your order to you in addition to the $24.95 return to sender fee.
Please note that original shipping charges are non-refundable in these cases.
This deduction does not apply where the return is due to an error on our part (e.g., incorrect item sent, faulty product) or where you are entitled to a remedy under the Australian Consumer Law.
International Orders -
If an order is returned to us by the postal or courier service due to reasons such as an incorrect or incomplete delivery address provided by the customer, failure to collect the package from the post office or delivery point, or refusal of delivery, we reserve the right to deduct $59.95AUD from your refund to cover the return to sender fee, handling, restocking, and administrative costs.
Please note that original shipping charges are non-refundable in these cases.
This deduction does not apply where the return is due to an error on our part (e.g., incorrect item sent, faulty product) or where you are entitled to a remedy under the Australian Consumer Law.
Unfortunately we can no longer ship to the 27 countries in the EU.
We wish for all our customers to receive their orders as quickly and safely as possible and whilst we take the utmost care, we cannot be held responsible for missing, damaged or stolen orders.
Please do not hesitate to contact us should you have any questions or require any assistance.