Shipping Information
Australian Orders
All full priced orders within Australia over $175 qualify for FREE postage, excluding those orders containing bulky or sale items, and there is an option to upgrade to Express Shipping (2-5 business days) for $15.00.
Orders below $175 will ship for $9.95 regular shipping or $15.00 Express shipping (2-5 business days). Orders containing bulky items will be charged up to $25 per item for shipping, within Australia. We do not ship bulky items internationally.
We attempt to dispatch orders received before 2pm Qld time on the same day or on Monday if they are received over a weekend.
PLEASE NOTE: During sales and busy periods the delivery timeframe may be longer.
We use multiple shipping carriers, including StarTrack and Australia Post. Please allow 3-10 business days for delivery. Delivery timeframes vary according to delivery service and customer location.
Please note that if your order contains bulky or oversized items, we may have to contact you with regards to delivery methods.
Once your order has been shipped, you will receive a notification via email with tracking details.
International Orders
All international orders are shipped via International Standard Shipping at a flat rate for parcels up to 2kg.
New Zealand — $19.95 AUD
Rest of the World — $39.95 AUD
Additional shipping charges may apply to orders over 2kg. If your order exceeds this weight, our team will contact you prior to dispatch with any additional freight costs.
Please note that international orders may be subject to local customs duties, taxes, tariffs, or import charges depending on your country’s regulations and the value of your order. These charges are the responsibility of the customer, including applicable USA import taxes or tariffs where relevant. We recommend checking with your local customs office prior to placing your order, as Cherrie Baby cannot be held responsible for any additional charges incurred.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details. Please note that international delivery timeframes may vary and cannot be guaranteed.
Returns to Sender Policy -
Australian Orders -
If an order is returned to us by the postal or courier service due to reasons such as an incorrect or incomplete delivery address provided by the customer, failure to collect the package from the post office or delivery point, or refusal of delivery, we reserve the right to deduct $24.95 from your refund to cover the return to sender fee that we have been charged, along with handling, restocking, and administrative costs.
If you would like your order to be resent there will be an additional fee of $9.95 for reshipping your order to you in addition to the $24.95 return to sender fee.
Please note that original shipping charges are non-refundable in these cases.
This deduction does not apply where the return is due to an error on our part (e.g., incorrect item sent, faulty product) or where you are entitled to a remedy under the Australian Consumer Law.
International Orders -
If an order is returned to us by the postal or courier service due to reasons such as an incorrect or incomplete delivery address provided by the customer, failure to collect the package from the post office or delivery point, or refusal of delivery, we reserve the right to deduct $59.95AUD from your refund to cover the return to sender fee, handling, restocking, and administrative costs.
Please note that original shipping charges are non-refundable in these cases.
This deduction does not apply where the return is due to an error on our part (e.g., incorrect item sent, faulty product) or where you are entitled to a remedy under the Australian Consumer Law.
Unfortunately we can no longer ship to the 27 countries in the EU.
We wish for all our customers to receive their orders as quickly and safely as possible and whilst we take the utmost care, we cannot be held responsible for missing, damaged or stolen orders.
Please do not hesitate to contact us should you have any questions or require any assistance.