Refund policy

When you shop with Cherrie Baby Boutique we want you to be happy with your purchase. Our returns policy is compliant with Australian Consumer Law and if you have any queries or questions regarding our policy, please do not hesitate to contact our customer service team.

If you have purchased a FULL PRICED item from us that is an incorrect fit or you have simply changed your mind, we are happy for you to return this item to us.

Returns must be received within 14 days of the original delivery date – we will not accept returns after this time

Return postage would be at the customers cost. We recommend obtaining a copy of return tracking information as we do not take responsibility for items that may be lost or damaged in transit. Items must be in their original condition with tags attached and in original packaging.  Upon receipt of the items, we will issue you a store credit OR a refund to your original payment method.

Returns to Sender Policy - 

Australian Orders - 

If an order is returned to us by the postal or courier service due to reasons such as an incorrect or incomplete delivery address provided by the customer, failure to collect the package from the post office or delivery point, or refusal of delivery, we reserve the right to deduct $24.95 from your refund to cover the return to sender fee that we have been charged, along with handling, restocking, and administrative costs.

If you would like your order to be resent there will be an additional fee of $9.95 for reshipping your order to you in addition to the $24.95 return to sender fee.

Please note that original shipping charges are non-refundable in these cases.

This deduction does not apply where the return is due to an error on our part (e.g., incorrect item sent, faulty product) or where you are entitled to a remedy under the Australian Consumer Law.

International Orders - 

If an order is returned to us by the postal or courier service due to reasons such as an incorrect or incomplete delivery address provided by the customer, failure to collect the package from the post office or delivery point, or refusal of delivery, we reserve the right to deduct $59.95AUD from your refund to cover the return to sender fee, handling, restocking, and administrative costs.

Please note that original shipping charges are non-refundable in these cases.

This deduction does not apply where the return is due to an error on our part (e.g., incorrect item sent, faulty product) or where you are entitled to a remedy under the Australian Consumer Law.

Unfortunately, we cannot accept returns/exchanges on sale/discounted items unless they are faulty.

Please contact us asap if you have received a faulty or incorrect item. If deemed faulty, we are happy to offer a replacement if available, store credit or a full refund.

Contact email:  shop@cherriebaby.com.au

Postal address for returns:
Cherrie Baby Boutique
PO BOX 227
PROSERPINE QLD 4800